Michigan Wildlife Solutions | Warranty, Contract & Service Agreement

At Michigan Wildlife Solutions, we are committed to providing effective, long-term solutions for your wildlife problems. Our work is backed by a comprehensive warranty designed to fit various customer needs. Our primary goal is to identify and address the root cause of the issue and secure all entry points to prevent future occurrences.

Warranty Plans: We offer three tiers of warranty coverage to suit different budgets:

• 1-Year Warranty
• 3-Year Warranty
• 5-Year Warranty

If wildlife breaches our repairs within the warranty period, we will address and rectify the issue at no additional cost. However, please note the following exclusions:

• Property Damage: We are not liable for any damage to your home or property caused by wildlife during the removal process.
• Contact Risks: We do not assume responsibility for injuries resulting from contact with wildlife, such as bites or scratches.

The warranty period begins on the date of service and is transferable to new homeowners. Warranty work will only be carried out once the account is paid in full.

For detailed information about each wildlife control program and the associated warranty, please refer to the specifics outlined below.

Warranties for Your Comprehensive Wildlife Control Program

Estimates/Inspection: The inspection fee is required at the time of the inspection. During the inspection or via email, you will receive an estimate for the recommended wildlife control program. This estimate remains valid for one year from the date of the inspection. Should you decide not to proceed with our recommended services, an additional service fee will be incurred for any subsequent inspections. If you have previously received and paid for an inspection from another company, you may be eligible for our “Free Competitive Bid” program, which may exempt you from additional fees for an estimate. We also provide free inspections for customers within our free inspection service area.

Animal Removal (Bats, beavers, Coyotes, Foxes, Groundhogs, Muskrats, Opossums, Raccoons, and Skunks)

Bat Removal: (Covered)

We stand by the quality of our work with up to a five-year warranty. Our estimates and service contracts cover the complete removal and bat-proofing of your home or building. We address all potential bat entry points by sealing openings measuring 3/8” high by 1 ½” wide. We offer three warranty options:

1. Five-Year Warranty: For comprehensive home proofing using professional-grade materials, including ridge guards, 30-year sealant, Xclusion Pro caps, and other durable solutions.
2. Three-Year Warranty: For more cost-effective solutions involving ridge-wrap, 1/4" PVC-coated hardware cloth, and 20-year sealant.
3. One-Year Warranty: A basic approach that includes using sealants and one-way bat doors to exclude the existing bat colony.

Additionally, you may choose an annual maintenance plan to have your home inspected and sealed, with an additional year of guaranteed protection. The cost of this maintenance will vary based on the complexity of the job. A 50% deposit is required to schedule the work, with the remaining balance due within 10 days of completion. We will address any re-entry of bats at no extra cost. One-way door removal is included at our discretion or upon request after a minimum of 15 days. For winter jobs, we will return in the spring by appointment; for spring and summer jobs, we may return in the fall. One-way doors will not be removed until the account is paid in full. Exclusions are considered complete once the one-way doors are installed. Note: One-way doors cannot be installed during the maternity season of June and July. The removal of one-way doors does not signify job completion nor justify withholding payment. For log cabins and cedar shake roofs, we offer a one-year warranty due to their tendency to shift, which may affect the seal. A reduced yearly maintenance fee is available for ongoing touch-ups to maintain a bat-free home.

Bat Removal: (Not Covered)

Our warranty does not apply if the recommended repairs outlined in your estimate or contract are not completed by Michigan Wildlife Solutions, LLC. Bats entering through open doors or windows are not covered. Dead bats found in the attic or house are not covered under our warranty, although we will remove deceased bats for an additional service fee. Bats roosting on the exterior of the home, behind shutters, under loose siding, beneath eaves, or in unscreened gable vents are not covered. Winter noises may be addressed in the spring, as bat removal cannot be guaranteed during winter. We will return at no additional cost if scratching noises are heard during the warranty period, but if test traps indicate no bats, additional trapping fees will apply for other wildlife, including birds, mice, squirrels, and raccoons. We are not responsible for injuries or medical issues related to bat contact. Any new roofs, weather damage, or exterior damage will necessitate a new inspection, estimate, and repairs to maintain your warranty. Exclusions performed during the hibernation period (October-April) may still result in bat activity, and we can return to remove bats during this time. If clean-up is required, it will be billed separately as an additional service. Please refer to our attic restoration services for further details.

Wildlife Trapping/Relocation Program: The service agreement is valid for 30 days from the date of the initial service call (set-up fee). During these 30 days, we will return to re-bait traps as necessary. The set-up fee is due on the day traps are set.

Please note that traps may capture non-target wildlife. There is no additional charge for removing these animals. Traps will be positioned so that they are visible to customers from a safe distance. It is the customer's responsibility to notify us immediately upon capturing any animals. For nocturnal wildlife, please contact our office or email us before 8 a.m. Animals may be collected the following day if notifications are received after this time. In compliance with legal requirements, we must remove captured animals within 24 hours. Failure to notify us promptly may result in the termination of this contract due to improper treatment of animals.

Traps may be removed without notice if we determine that the wildlife problem has been resolved, even if the wildlife has not been captured. Set-up fees are non-refundable for animals that relocate themselves without being trapped. We may continue trapping beyond the 30-day period if we believe the wildlife issue has not been fully resolved, at our discretion.

For raccoon relocation, eviction fluids may be used. We are not liable for any damages to your home, lawn, or property caused by the animals during the removal process. Wildlife damage repairs are not included in the wildlife relocation service and will be estimated separately.

Only employees of Michigan Wildlife Solutions, LLC are authorized to handle the traps. Unauthorized handling or tampering with traps, such as releasing captured animals, will result in contract avoidance. It is essential to inform all neighbors about the traps on your property. Any person bitten or scratched by an animal should seek emergency medical attention immediately.

Residential Bird Control

Bird Control Program (Covered):

Our bird control services come with a warranty, similar to our bat removal program. This warranty covers repairs such as eave repair, gable vents, exhaust vents, and bird netting. Should birds manage to re-enter through any repaired areas, we will address and rectify the issue at no additional cost for up to five years. For bird trapping and relocation services, please refer to our wildlife trapping program.

Bird Control Program (Not Covered):

1. Vent Covers: Removal of bathroom or dryer vent covers will void the warranty for the bird control service.
2. External Damage: New roofs, weather damage, or any other damage to the exterior of your home will invalidate the bird control warranty.

Commercial Bird Control

All Commercial Bird Control services come with a one-year limited warranty, ensuring that the specified birds will be excluded from the installation areas as detailed. Should the installation fail due to deficiencies in the workmanship or materials, we will repair or replace the installation at no additional cost.

Damage to the products caused by external factors such as severe weather, service personnel, negligence, or other unforeseen conditions will void any manufacturer warranties. Michigan Wildlife Solutions is not responsible for delays resulting from factors beyond our control or from actions taken by other parties involved with the client.

Product Warranties: Michigan Wildlife Solutions employs top-quality materials to provide durable and effective bird control solutions. Our industry-leading products are designed for long-lasting protection against birds. Our installers must use the appropriate products in the correct locations to ensure optimal results. If a product is improperly installed, it may not effectively deter birds. Our technical staff at Michigan Wildlife Solutions is available to consult with customers to ensure the selection of the most suitable products for their needs.

Netting

Black StealthNet: Ten-year Manufacturer Warranty.

Stone (Beige) Stealth Net: Three-Year Manufacturer Warranty.

Hardware: Stainless steel, five years against debilitating corrosion. Galvanized, two years against debilitating corrosion.

Bird Spikes

Bird-Flite: Spikes: Five years against debilitating corrosion and ultraviolet degradation.

Gutter-Point Spikes: Five years against debilitating corrosion and ultraviolet degradation.

Dura-Spike: Ten years against debilitating corrosion.

Bird Slide

Two years against debilitating ultraviolet degradation.

Bird-Coil and related hardware

Five years against debilitating corrosion.

Birdwire and related hardware

Five years against debilitating corrosion and ultraviolet degradation.

Bird-Shock

Five years against debilitating corrosion and ultraviolet degradation.

Bird-Shock Charger Units

Two years of functionality if installed according to the owner’s manual. Batteries one year.

Daddi Long Legs

Five years against debilitating corrosion and ultraviolet degradation.

Eagle Eye

One-year warranty against mechanical failure and ultraviolet degradation.

Optical Gel

Bird Barrier Optical Gel and Optical Gel MAG offers a 2-year warranty.

Our white paper testing results state an Optical Gel disk will last between 2-4 years or longer when installed according to instructions.

Warranty requires proper spacing of disks per instructions, proper pretreatment using Bird Barrier Dissolve-It as directed, and a household-grade bleach diluted to 10% for proper sanitizing.

Bird Barrier Barrier Bond or White Lightning adhesives only for mounting disks directly to the surface or use the Bird Barrier CLIQ or ZIP Mounts to surfaces only. (Optical Gel MAG does not require adhesive.)

Use of any other products to prep, sanitize, or glue mounts, or the improper spacing of disks voids the warranty.

Proof of use for the above-mentioned approved methods must be documented at the time of installation are required when submitting warranty claim requests.

Rodent Control (Mice and Squirrels)

At our company, we are committed to providing effective, poison-free solutions for mice control. Our program is designed to address mice infestations without the use of harmful chemicals. Here’s how our process works:

1. Inspection: We begin with a thorough inspection of your home to identify entry points and assess any damage caused by mice.
2. Trap Setup: Based on the severity of the infestation, we set approximately 6-12 traps in the attic. This number may vary depending on the extent of the problem.
3. Trap Monitoring: Traps will be checked and serviced about 7-10 days later, with appointments scheduled to ensure thorough follow-up.
4. Flat Rate Pricing: We offer a flat rate for our mice trapping services, providing a straightforward and transparent pricing structure.
5. Estimation: We will provide an estimate similar to our bat-proofing services. Please note, that while we take every measure to prevent mice from returning, we cannot guarantee they will not reappear due to their natural tendency to gnaw. To mitigate this, we recommend scheduling a trap reset at a reduced rate each fall.

Mice Control: (Covered)

We offer a 30-day mice control program without the use of poisons, providing a safer alternative to address your mice/rat issues. Our initial service includes:

• Trap Setup: Installation of traps (if necessary).
• Inspections: Comprehensive inspections of the attic, roof, and home perimeter.
• Sealing: Sealing of one main entry point.

Any subsequent visits to remove dead mice or rats are charged at a flat rate service fee. We provide a detailed written report and a complete estimate for whole-home mice/rat-proofing, which is recommended for long-term solutions. Your estimate is valid for one year. If mice or rats chew through our repairs, we will address the issue at no additional cost for the warranty period.

Mice/Rat Control: (Not Covered)

We do not cover:

• Trap Removal Fees: There is no fee for removing traps. We return to remove mice or rats 7 to 10 days after the initial service, based on a scheduled appointment.
• New Openings: Any new openings chewed through by mice or rats are not covered under the initial service but can be repaired at an additional cost.
• Damage from New Roofs or Weather: Damage from new roofs, weather, or other external factors will void your repair warranty.
• Post-Program Activity: New scratching or activity after the 30-day program is not covered without a service fee. We do not guarantee complete eradication beyond the 30-day period as mice and rats can return by creating new entry points.

Our repairs are intended to control the mice/rat problem and reduce entry points. While 60% of homes can be completely proofed, not all can be fully secured. For ongoing control, we recommend quarterly or annual maintenance programs.

Squirrel Control

Once the homeowner and our team confirm that all squirrels have been excluded, the job will be considered complete. Any new activity after the 30-day period will incur a reduced squirrel exclusion fee, as it will be classified as a new nest. Ongoing monthly visits will not be provided if the homeowner believes there is still an issue beyond the initial exclusion period.

Squirrel Control: (Covered)

Our 30-day squirrel control program is designed to effectively address existing squirrel infestations. The program includes the following steps:

1. One-Way Door Installation: We will install a one-way door at the entry point, allowing squirrels to exit but preventing their return.
2. Multi-Catch Trap: If squirrels remain within the 30-day service period, we will return and install a multi-catch trap at no additional charge.
3. Traps: If necessary, lethal or live traps will be set to capture and relocate the squirrels. Please inform us immediately of any captured squirrels in the live traps.

Upon removal of the squirrel nest, we will seal the main entry point at no extra cost. If multiple potential entry points are identified, we will provide a comprehensive squirrel-proofing quote, which includes screening and repairing eaves, vent covers, caulking, and other necessary measures to prevent other wildlife from entering.

Squirrel Control Program (Not Covered): After the 30-day period, any additional service trips will incur a service call fee or a new squirrel control program fee. Repairs for new openings chewed by squirrels are not included but can be addressed for an additional fee. Please note that new roofs, weather damage, or other external damage to your home will void the squirrel control program.

Repairs

Attic Restoration, Insulation & Insurance Work:

Most damage to insulation will require replacement. In some cases, homeowner's insurance may cover these costs. Customers are responsible for paying their deductible. Full payment, whether made by the homeowner or the insurance company, is required upon completion of the work. We may require 50% of the total payment upfront. All contaminated insulation and waste will be removed, and the area will be reinsulated to the R-value specified in your contract.

Your service contract covers the repair or replacement of any repairs that we have made and/or products we have installed, including but not limited to To receive service under this warranty please contact our office by phone or email. A technician will be scheduled for a return visit to further assess your wildlife problem.

• Chimney caps, screens & crowns
• Roof vent guards/covers and screens
• Attic vent screens/repairs
• Fan vent screen/guards
• Gable vent screens
• Vent pipe guards
• Deck barrier/screen
• Bird Spikes
• Roof repairs
• Eave repair
• Caulking (doors & windows)
• Animal entry points
• Dryer/bathroom vent exhaust
• Flashing
• Chimney repair
• Bird netting

Michigan Wildlife Solutions, LLC

2416 Grange Hall Rd., Fenton, MI 48430

(248) 636-4160 | info@MichiganWildlifeSolitions.com

This wildlife prevention contract, made between the customer (Homeowner), and Michigan Wildlife Solutions, LLC (Company), for labor and material in connection with the wildlife prevention (Project) on the premises located at (See address attached to your estimate). Owner and Company agree as set forth below:

1. Scope of Work. The company will furnish labor, equipment, and material (the Work) as provided by the Estimate Document (hereby incorporated into this Contract) to the Project as more specifically described in the Estimate Document.

2. Owner Requirements. Owner, in addition to other duties and obligations as provided by the Contract Documents, will

a. furnish information to Company regarding the wildlife issues;

b. promptly respond to questions and issues raised by the Company regarding the Project or Contract Documents, including, but not limited to, selection of allowance items, materials, and colors required during the Project, Owner’s phone number (see estimate); and

c. provide and authorize the use of a credit card to be charged upon the completion of the Project for any remaining balance owed to the Company.

3. Contract Documents. The following documents, construed together and in a complimentary manner, form the Contract (Contract Documents):

a. the Contract;

b. the Estimate;

c. Change Work Order; and

d. any attached addenda or exhibits.

In the event of a conflict between the Contract and the Estimate, the Estimate will govern. In the event of a conflict between the Estimate and the Change Work Order, the Change Work Order will control. Work not included in the Contract Documents will not be required of the Company unless clearly inferred as necessary to produce the result. If the materials specified are not available, the Company may substitute materials of similar quality and kind.

4. Company’s License. Company warrants that it is properly licensed to perform the Work called for by the Contract Documents and will remain so during the performance of the Work.

5. Time for Completion. The owner must schedule a day for the Company to begin Work, depending on the scope of the Project, the Owner may have to schedule more than one day. After the Project is complete, the Company will return to remove any prevention equipment that may have been left on the Property (this includes one-way bat doors), it is up to the Owner to schedule a day for the Company to return.

6. Contract Price. The owner will pay to Company for the Project, and subject to additions and deductions by change orders, according to the Estimate Document (Contract Price). One half is due before Work begins and the remainder is due upon completion.

7. Change Orders. Owner or Company may request that Company add to, change, or delete from the scope of Work, and the Contract Price and time for completion will be adjusted accordingly. The owner and Company must mutually agree to the change in price and time in writing. The company will not proceed with any requested change in the Work until a change is agreed on in writing. Payment for a change in the Work, including any increase in allowance items, will be paid in advance before the change work begins, or subject to Article VIII. If the Owner requires the Company to perform work that the Company contends is outside the scope of Work required by the Contract, the Company will notify the Owner in writing within 7 days of any dispute. The dispute regarding the scope of the Work will be decided by binding arbitration as provided in this Contract.

8. Applications for Payment. On the date this Contract is executed, the Owner will pay the Company a deposit of half of the amount according to the Estimate Document. This amount will be applied to the Contract Price. After that, the remainder will be due upon the completion of the Project. The Project is complete when all prevention work is complete, one-way bat doors and other prevention equipment may be left on the property after the Project is complete.

A. On the occurrence of the following installations and notification by the Company to the Owner, the Owner will pay half the estimate at commencement and the remainder upon completion.

B. The owner will pay the Company no later than 30 days from the receipt of a final invoice.

C. The owner will provide and authorize the Company to charge a credit card if the balance of the Contract remains unpaid after the completion of the work.

9. Inspection and Testing. The company will facilitate all inspections called for by the Contract Documents at its expense.

10. Waiver of Subrogation. Owner waives subrogation against Company on all property and consequential loss policies carried by Owner during and after completion of the Work. If the insurance policies require an endorsement to provide for continued coverage when there is a waiver of subrogation, the policy owner will cause them to be so endorsed.

11. Indemnity. The owner will indemnify and hold the Company harmless from and against any and all claims, except gross negligence. This includes any health issues that may be a result of wildlife. This Article does not waive the Company’s liability due to a breach of this Contract.

12. Attorney Fees. In the event of arbitration between the parties to this Contract, the arbitrator may award reasonable attorney fees to the prevailing party.

13. Termination of Contract. Either Party may terminate this Contract at any time for any reason. Termination must be in writing, signed by the party terminating the Contract. Termination of this Contract does not release the Owner from any amount due to the Company for work completed. If the Contract is terminated before prevention work begins, the Owner will be liable to the Company for a $100 inspection fee. Termination after prevention work has started, the amount due will be decided by the Company at the Company’s sole discretion.

14. Cleanup and Storage. The company will keep the job site in a clean condition consistent with normal construction practices and will leave the residence in a broom-clean condition. The company will be permitted to store materials, tools, and equipment on-site during Work.

15. Successors and Assigns. Neither party may assign this Contract without the written consent of the other party. The provisions of this Contract are binding on the Company and on the assigns and successors of the Owner.

16. Warranty. Warranty information for wildlife prevention can be found on the Company’s website at www.michiganwildlifesolutions.com.

17. Arbitration. All claims or disputes arising out of this Contract or its breach will be decided by arbitration in accordance with the construction industry arbitration rules of the American Arbitration Association. This Contract to arbitrate will be specifically enforceable in accordance with applicable law in any court that has jurisdiction. Notice of the demand for arbitration will be filed in writing with the other party and with the American Arbitration Association and will be made within a reasonable time after the dispute has arisen. Any claim not submitted to arbitration within one year after the event giving rise to the claim will be barred. The arbitrator’s decision will be final and binding on the Owner and Company, and a judgment for enforcement will be entered by a court of competent jurisdiction. Owner and Company agree that all arbitration hearings will be held in Oakland County, Michigan.

18. No Other Agreement. This Contract and the Contract Documents incorporated in it is the entire agreement between the parties. No oral or written communication or negotiations that occurred before the execution of this Contract will be considered to be part of this agreement. This Contract may be modified only by a written document signed by both parties or by a written change order as provided in this Contract. This Contract will be governed by the laws of the state of Michigan.

19. Choice of Law. This Contract is to be governed under the laws of the state of Michigan.

20. Severability. If any provision in this agreement is held to be invalid or unenforceable, it will be ineffective only to the extent of the invalidity, without affecting or impairing the validity and enforceability of the remainder of the provision or the remaining provisions of this agreement.